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After the immensely positive response by Nedbank clients to the extended banking hours offered at select branches during the 2010 FIFA World Cup and over the 2010 holiday season, the bank has re-introduced its longer operating hours in 59 of its branches across the country.
While the extended banking hours are still in a pilot phase until the end of April, the bank says its intention is to work towards making this a permanent feature at these branches and to roll out extended banking hours to further branches throughout 2011 in areas where client demand may warrants it.
The longer opening hours mean that Nedbank clients are now able to do their banking at these 59 branches from 08h00 until 18h00 on weekdays and between 08h00 and 15h00 on Saturdays.
According to Dave Schwegmann Managing Executive, Branch Network for Nedbank Retail, the extended banking hours are a further demonstration of Nedbank’s commitment to offering its clients ‘Great Value Banking’ solutions built on a platform of quality service.
‘Nedbank recognizes the importance of banking that fits within the lifestyles of its clients, rather than the other way round,’ Schwegmann explains, ‘which is why we are determined to ensure that they not only have access to products and services that enable them to realise their aspirations, but also that these solutions are founded on the principles of accessibility, affordability and absolute service excellence.’
As part of this strategic thrust to structure and offer solutions around the specific needs of its clients, Nedbank has an alliance with Pick n Pay to make many of its banking services available to clients through Nedbank in-store branches at many Pick n Pay and Boxer stores across South Africa. These outlets offer clients the same operating hours as the stores in which they are located, which means the majority provide banking services between 08h00 and 18h00 daily.
‘As a bank that is striving to understand the needs of customers, and offer them solutions that adequately and appropriately meet those needs, Nedbank recognises that work and leisure trends have changed dramatically in recent years,’ says Schwegmann, ‘people now require financial services that are flexible enough to match their changing lifestyles, and extending our banking hours is just one of the ways in which Nedbank is adapting it’s business model to make life, and banking, easier for customers.’
Nedbank Group Communications
Tel: +27 11 295 5948
Cell: +27 82 423 6825
|This page was updated on 4 May, 2011||Return to top|