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- You only have to ask once. The person you talk to will take responsibility for ensuring your request is resolved.
- We will actively manage our branch queues - if you feel that you have waited too long please contact the branch manager
- You will always have the option to speak to a 'real' person at our contact centres
- Our contact centres will call you back if your request is not resolved the first time
- At your request, we will always SMS you for high-value credit card transactions
- Your credit card will be delivered to your branch of choice, on time, every time
If you feel that we have not lived up to our promise(s), please call 0860ASKONCE (0860-275-662) and we will resolve your query and donate R50 to a Nedbank-approved charity.
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