AskOnce is Nedbank’s promise to its clients to deliver world-class service, by ensuring that we take ownership and accountability for all client requests. This commitment directly supports our vision of becoming the most highly rated and respected bank by all our stakeholders, as we continue to improve on being great at listening, taking the time to understand our clients’ needs and enhancing their banking experience with us.
Please contact the AskOnce team on 0860 ASKONCE or at askonce@nedbank.co.za if you would like to find out more about AskOnce or to raise any feedback, complaints or compliments around your AskOnce banking experience.
Thank you for supporting us in becoming world class at delivering client service.
Mike Brown
CEO
You only have to ask once. The person you talk to will take responsibility for ensuring your request is resolved.
We will actively manage our branch queues – if you feel that you have waited too long please contact the branch manager to assist you.
You will always have the option to speak to a 'real' person at our contact centres.
Our contact centres will call you back if your request is not resolved the first time.
At your request, we will always SMS you for high-value credit card transactions.
Your credit card will be delivered to your branch of choice, on time, every time.
When you switch your current account to Nedbank, we will move your debit orders for you. Hassle-free.
If you feel that we have not lived up to our promises, please call 0860 ASKONCE (0860 275 662) and we will resolve your query and donate R50 to a Nedbank-approved charity.
Nedbank Limited Reg No 1951/000009/06, 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are an authorised financial services provider. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16).
